These are the questions we are asked most often, answered plainly. We would rather you know exactly what we do and do not provide before you place an order than find out afterwards.
If you sell on Amazon or another marketplace, the next three answers matter more than anything else on this page.
No. We do not provide brand authorization letters, letters of authorization (LOA), or authorized-distributor certificates — for any brand, under any circumstances.
We are a wholesale distributor, not a brand owner. Only the brand owner can authorise a seller to resell its products. No distributor can issue that document on a brand's behalf, and we will not pretend otherwise.
We cannot guarantee it, and we never will. Whether an invoice is accepted is entirely Amazon's decision. It depends on the brand, the category, your account history and Amazon's policies at that moment.
We supply a proper commercial invoice with every order, showing our company name and address, the brand, the item descriptions with barcodes, the quantities and the prices you paid. That is what we can do. What happens next is between you and Amazon.
Our advice: ask Amazon exactly what documentation they require for your brand and category before you buy. If an order only makes sense to you once a category is ungated, please do not place it.
We will re-send your commercial invoice and confirm what we shipped, the quantities and the dates. You are free to use that in your appeal.
What we cannot do is intervene in a marketplace's internal process, contact Amazon on your behalf, or produce authorization documents we do not have. Please factor that into your buying decision.
Download the brand's price list, fill in the quantities you need in the green Order Qty column, and send the sheet back to us — by email, or through My Orders in your account. The full walkthrough is on our How to Order page.
Every brand page has a PRICE LIST button, and all of our current price lists are also in one shared folder. Each sheet shows the item, its barcode, the case size and your wholesale price. Browse them at our brands page.
Yes, and it is different for every brand. There is no single company-wide figure. Each brand's minimum is set by that brand's supplier and is printed at the top of its price list, next to Minimum order.
Across our current range the minimums run from about $10,000 to $150,000 per brand. Some brands state a quantity instead of a value — for example 5,000 units. Please check the sheet for the brand you want before you plan an order.
The minimum applies per brand, not per order: an order covering two brands has to meet the minimum for each of them separately. Where a supplier has not given us a figure, the price list says so and you should ask us — we will confirm before you commit.
No. Orders ship in original case quantities. The case size for every item is stated in the price list, so you can work out the exact quantities before you order.
Our standard lead time is 6–8 weeks, and orders are placed with suppliers monthly. That means the timing of your order within the month affects when it ships.
Some brands take longer than this. Lead times depend on the supplier and on stock at the time of ordering. We will tell you the expected timing for your brands once you place the order, before anything is confirmed.
We would rather quote an honest 6–8 weeks than promise two and disappoint you. If something is going to run late, we will tell you rather than wait for you to ask.
Within the current month. Always work from a freshly downloaded sheet — an old file may show prices we can no longer hold.
Always by the UPC / barcode shown in the price list, never by ASIN. An ASIN can be attached to a different pack size or variant than the one you intend to buy. The barcode is the only reliable identifier, and it is what we pick and ship against.
It depends on the brand, and it is always stated at the top of the price list. Most of our range ships EXW USA. Our Korean brands ship EXW Korea, not from the United States — worth checking before you plan freight or landed cost.
Our prices are EXW, which means they cover the goods ready at the warehouse, not freight. Tell us where the shipment is going and we will help you organise it or work with your forwarder.
Because we sell wholesale to trading businesses, and references are the quickest way for us to confirm that. We ask for two, and they must be other companies you actually trade with — a supplier you buy from, or a wholesale customer you sell to. Please do not enter your own company.
Tell us, and send what you do have. For a newly registered business we will look at your business registration, your tax number (EIN, HST/GST or the equivalent for your country), and invoices or receipts showing purchases from any supplier you already buy from.
It is also worth knowing that any supplier you have actually purchased from counts as a reference. It does not have to be a large distributor, and it does not need a dedicated account representative. If you have bought stock from someone, name them.
We review each application by hand and email you once it is done. You do not need an approved account to see our prices — the price lists are open to everyone.
Ask us before you order rather than after. We would much rather lose an order than have you buy stock on a false expectation.
Contact Us Selling on Amazon